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Hospice Team Members

It takes many different skills to meet the physical, emotional and spiritual needs of a hospice patient. Novel Hospice Care’s team members collectively have the necessary skills required to meet the needs of each hospice patient. Members of our hospice team meet regularly to discuss the ongoing needs of the patient and share ideas on how to better serve the patient. For each patient, members of the hospice team typically includes, but not limited to, the patient, the caregiver, physician services, nursing services, therapy services as needed, social worker services, pastoral care services, personal care services, bereavement services, and volunteer services.

The Patient
The patient is at the center of all activities. You direct your care. Our care is focused on your particular needs and desires. We offer a wide range of services designed to enhance the quality of your life, as well as to control pain and other symptoms of the disease. You have a choice about the services and techniques you receive. We expect you and your primary caregiver to take part in the care planning process. You equally have the right to refuse any services offered.

The Caregiver
The designated caregiver is responsible for seeing that the physical needs of the patient are safely met on a day-to-day basis. The caregiver communicates constantly with the hospice team, providing information related to changes in the patient’s condition. This information helps the hospice team to know how best to meet the patient’s needs. Some hospice patients could have more than one caregiver.

Physician Services
The hospice physician is responsible for the medical direction of your care. Novel Hospice Care’s physicians are quite experienced in what they do. They coordinate your care with your primary care physician and with the other members of your hospice team.

Hospice Case Manager Nurses
Hospice case manager nurses have been specially trained in specific fields such as evaluating and caring for the terminally ill patient. They are also trained on how to deal with the family or caregivers of the patient. Dealing with concerned loved ones can often be difficult, and such training helps the nurses relate and communicate.
Additionally, the hospice case manager nurse is an expert at recognizing and evaluating symptoms. They work closely with the hospice physician to treat distressing symptoms and improve patient comfort.
The hospice case manager nurse educates families and caregivers of the patient on recognizing potential symptoms and providing safe and competent care for the patient. They offer emotional and practical support for both the patient and their family or caregivers.

Other Nursing Services
Nursing care is provided by Registered Nurses and Licensed Vocational Nurses. Their services include mostly teaching, pain and symptom control, emotional support, nutritional counseling, evaluation of disease progression, and any nursing procedure deemed necessary by the physician. The nurse will talk to patients or caregivers by phone, visit regularly to monitor the patient’s condition and coordinate the team’s work with you. Other specialty nursing services could include wound care.

Therapy Services
Available therapy services include physical therapy, occupational services, and speech therapy. These services are provided if required and ordered by the physician.

Social Workers
Social Workers provide counseling and emotional support to patients, caregivers and other family members. The Social Worker is an experienced counselor who can help you talk about the changes that are happening. The Social Worker is skilled at helping families communicate with each other. They can also help with practical problems, including assistance with financial and legal concerns and referrals to community resources.

Pastoral Care
Hospice Chaplains provide relevant spiritual support and pastoral care depending the patient/family cultural and religious background. Your Hospice Chaplain can help you find a clergy member of your faith, or can help you consult with your own clergy if you so desire.

Personal Care
Certified Hospice Aides provide personal care to the patient. The hospice aides assist the patient with essential activities of daily living.

Volunteers form an integral part of the hospice team. Specially trained volunteers may support the patient, provide friendship/companionship, run errands, and provide care.

Bereavement Services
Bereavement services are coordinated by the hospice bereavement coordinator. The coordinator supervises a team of staff members and volunteers who provide support to the families and caregivers during the grieving process.


7920 Belt Line Rd., Suite 255A Dallas, Texas 75254
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  • Phone: 972-994-9395
  • Fax: 972-994-9398
  • Toll Free: 1-877-48-NOVEL (66835)

Serving the Dallas/Fort Worth Metroplex.